EXCHANGE POLICY

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We understand getting the right fit while shopping online can be confusing and sometimes requires an exchange. Below are our rules regarding exchanges.

 

EXCHANGE QUALIFICATIONS:

  • Exchanges only. No refunds. Store credit will be issued if the item is out of stock.

  • You have 30 days from when you receive your tracking info from us to file an exchange claim and postmark your exchange with a tracking #. Any claims after will be declined.

  • All items must be unworn, unwashed, unmarked, and suitable for resale.

  • Sale items and custom-modified items are final. No exchanges will be accepted.

  • Customers are responsible for paying postage to reship to us. We will then reship your exchange back to you at our expense.

  • We do not accept items to be exchanged that have already been exchanged. Store credit sales are also final. No exchanges accepted.

  • If exchanging for an item that costs more, a check needs to be included for the difference, payable to Blazer’s Mill, or an automatic store credit will be issued. Cash is also accepted.

 

TO BEGIN EXCHANGE PROCESS:

  • Please email us at: support@blazer’smill.com. Please include: Your name, order #, and reason for exchanging the product.

  • If qualifications to exchange are met, you will be emailed a Return Authorization #, a Printable Exchange Form, and our address to mail your exchange to.

  • The exchange form must be filled out and included inside your return bag, with item, or a store credit will be issued instead.

  • All Customer Service requests will be answered 8am - 5pm, Monday through Friday, Central Standard Time.

*ANY ITEMS THAT DON'T MEET THESE PARAMETERS WILL NOT BE ELIGIBLE FOR EXCHANGE OR STORE CREDIT.

If a product arrives to you with a defect/damage or we incorrectly sent the wrong size, color or item, a prepaid return label will be emailed to you for return, and the replacement item will be reshipped at our expense. Please email us the details and a quick picture of the issue.

Blazer’s Mill is not responsible for lost, stolen, or misdelivered packages. We apply PEACE OF MIND SHIPPING PROTECTION to all orders to cover this. If you decline service, you assume all risks.

If we replace a lost, stolen, or misdelivered item, it is a one-time courtesy, and you assume all risks and losses for the replaced item.

Tracking info is sent on all orders via email for you to see when and where it was shipped. If the wrong address is provided by the customer and the item is returned to us, we will contact you. Any orders shipped to invalid customer-supplied addresses are final and will not be replaced.

If a package is marked as delivered to your address via USPS, we are unable to replace or refund it. You will need to file a missing / stolen claim directly with USPS. Once we turn over a package to USPS, it becomes their full responsibility. Blazer’s Mill cannot be held liable for the security and safety of your order sitting in a mailbox or porch. Package theft is on the rise, so please plan accordingly.

 

Thank you for supporting Blazer’s Mill!

-Lisa & Mike